Refund policy
Exchange Only Policy
We offer a 10-day exchange policy, which means you have 10 days after receiving your item to request an exchange. Please note that we do not offer refunds.
Exchange Eligibility
To qualify for an exchange, your item must be in the same condition that you received it—unworn or unused, with all tags intact, and in its original packaging. You will also need the receipt or proof of purchase.
How to Initiate an Exchange
Contact us at contact@saujette.com to start your exchange process. Once your exchange is approved, we’ll provide you with a return shipping label and detailed instructions on how to send your item back to us. Please ensure you obtain approval before returning your item, as unauthorized returns cannot be accepted. After we receive and inspect your item, you can place a new order for the item of your choice.
Damages and Issues
Please inspect your order upon reception. If you find that your item is defective, damaged, or incorrect, contact us immediately. We are committed to resolving such issues promptly by facilitating an exchange.
Exceptions / Non-Exchangeable Items
Certain items cannot be exchanged, including:
- Final sale items (e.g., Sale Collection, August Sale Collection) and any discounted items.
- Gift cards
- Custom products or personalized items
If you have any questions about specific items, please reach out to us at contact@saujette.com.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to exchange your item within 14 days for any reason. Items must adhere to the same exchange criteria outlined above.
Need Assistance?
If you have any further questions regarding our exchange policy, please contact us at contact@saujette.com.
